Welcome to TAMIMI Projects©, where we are committed to providing the best after-sales services to ensure our valued customers’ satisfaction. Our company offers after-sales services in accordance with the standards approved by official agents in Doha, and the service terms are determined based on the product type and warranty provider.
Warranty & Maintenance
Official Warranty:
All products covered by an official distributor’s warranty are serviced according to the warranty conditions set by the manufacturer or the official distributor in Doha. Please refer to the warranty details provided with each product to understand the coverage period and terms.
Products Without an Official Warranty:
Some products may not be covered by an official distributor’s warranty. However, we offer customer support options through our authorized partners.
Warranty Conditions:
The warranty covers manufacturing defects only and does not include damages caused by misuse or accidents.
An original purchase invoice must be provided to benefit from warranty services.
The warranty period varies by product and is determined based on the manufacturer's policy.
Returns & Exchanges
Return Policy:
Customers may return products within [number of days] days from the date of purchase, provided that: - The product is in its original condition and has not been used. - The product is fully packaged with all accessories. - A valid proof of purchase is provided.
Non-Returnable Products:
- Opened or used products (unless a manufacturing defect is present).
- Digital software, gift cards, and downloadable games.
Exchange Policy:
- Products can be exchanged if a manufacturing defect is confirmed within the warranty period.
- Exchange is subject to technical inspection by the authorized service provider.
Repair & Maintenance Services
Repairs Through Authorized Agents:
All devices covered by an official warranty can be repaired at authorized service centers in Doha.
The repair time depends on the condition of the device, and the customer will be notified of the estimated timeframe.
Out-of-Warranty Repairs:
If the warranty period has expired, we can assist you by directing you to reliable repair centers at competitive prices.
How to Request After-Sales Service
Customers can request after-sales services through the following channels:
- Contact us via [55757055 / info@tamimiprojects.com].
Important Notes
- Our company reserves the right to reject any return or exchange request that does not meet the conditions outlined above. - Some repair or maintenance services outside the warranty may be subject to additional fees. - The after-sales service policy varies for each product and is specified in the product details on our website.
At TaMiMi Projects© we value your trust and always strive to provide the best after-sales experience to ensure your complete satisfaction!
For more details, don’t hesitate to contact us! 55757055